Policies
Fair Practices
Code
Naveen Finance Pvt. Ltd. is committed to adopting and implementing the Fair Practices Code as mandated by the Reserve Bank of India for all Non-Banking Financial Companies.
This Code establishes the standards and principles governing our lending operations, customer interactions, loan processing, disclosure practices, and recovery operations to ensure transparency, fairness, and ethical conduct at all times.
Loan Application Process
The Company ensures a fair, transparent, and timely loan application process for all prospective borrowers.
Loan Terms & Conditions Communication
Before loan sanction, customers are provided with a clear and complete communication of all applicable loan terms and conditions, including but not limited to:
Key Fact Statement (KFS)
In accordance with RBI Digital Lending Guidelines, a Key Fact Statement summarizing all key loan terms and conditions is provided to every borrower at the time of loan sanction. Customers are encouraged to review the KFS carefully before executing the loan agreement.
Recovery & Collection Practices
All recovery and collection activities are conducted with dignity, respect, and strict compliance with RBI guidelines on recovery agents and collection practices.
Customer Rights
Naveen Finance recognizes and upholds the following fundamental rights of every customer.
Right to Information
Customers have the right to receive complete, accurate, and timely information regarding all loan terms, charges, and conditions.
Right to Fair Treatment
All customers receive equal and non-discriminatory treatment regardless of gender, religion, caste, community, or any other protected characteristic.
Right to Privacy
Customer information is protected with strict confidentiality and is not disclosed to unauthorized third parties.
Right to Grievance Redressal
Customers have access to a clearly defined grievance mechanism with defined timelines and escalation channels.
Right to Dignity
Recovery and collection activities shall be conducted with dignity and respect, without harassment or coercion.
Non-Discriminatory Practices
Naveen Finance does not discriminate on the basis of gender, religion, caste, community, or any other protected characteristic in its lending decisions, customer service, or recovery operations.
All credit decisions are based solely on documented credit appraisal parameters, repayment capacity, and applicable regulatory guidelines.